Privacy Policy

This Privacy Policy explains how SynerTech Labs SNC collects, uses, stores, and protects personal data when you visit our website, contact us, or interact with our services.

We process personal data in accordance with the Swiss Federal Act on Data Protection and, where applicable, the EU General Data Protection Regulation.

The controller responsible for the processing of personal data is:

SynerTech Labs SNC
c/o Thomas Lerch
Rue Saint-Maurice 5
2852 Courtételle
Switzerland

UID: CHE-453.189.926

Email: info@synertech-labs.ch
Phone: +41 79 886 91 31

For privacy-related requests, contact us at:

info@synertech-labs.ch

We may collect and process the following categories of personal data.

3.1 Data you provide through the contact form

When you use the contact form on our website, we may collect:

• name;
• email address;
• company name;
• inquiry type;
• message content;
• any other information you choose to include in your message.

Please do not include sensitive personal data, confidential third-party information, health information, payment card data, passwords, or other highly sensitive information in the contact form.

3.2 Data you provide when contacting us directly

If you contact us by email, phone, LinkedIn, or another communication channel, we may process:

• name;
• email address;
• phone number;
• company or organisation;
• role or professional context;
• communication content;
• attachments or documents you send to us;
• metadata related to the communication.

3.3 Technical data

When you visit our website, technical data may be collected automatically by our website, hosting provider, security systems, or server logs. This may include:

• IP address;
• date and time of access;
• visited pages;
• browser type and version;
• operating system;
• device type;
• referrer URL;
• language preferences;
• error logs;
• security and access logs.

This data is used to operate, secure, maintain, and improve the website.

3.4 Business and project data

If you discuss a project, service, product, partnership, or business relationship with us, we may process:

• business contact details;
• project descriptions;
• technical requirements;
• meeting notes;
• commercial correspondence;
• proposals, offers, invoices, and contract-related information.

3.5 Cookies and similar technologies

Our website uses only essential technical cookies required for the proper operation, security, and functionality of the website.

We do not currently use analytics tools.

We do not use marketing or advertising cookies.

We do not embed third-party tracking content. Our website may contain external links to third-party websites. These third-party websites are responsible for their own privacy practices.

Current cookie and analytics setup:

• Essential technical cookies: Yes
• Analytics: We do not currently use analytics tools.
• Marketing or advertising cookies: None
• Embedded third-party content: None, except external links to third-party websites.

We process personal data for the following purposes:

• to respond to inquiries;
• to communicate with potential clients, clients, partners, and users;
• to evaluate project requests and business opportunities;
• to provide consulting, software, AI, data, infrastructure, and related services;
• to operate, maintain, secure, and improve our website;
• to manage business relationships;
• to prepare offers, proposals, contracts, and invoices;
• to comply with legal, accounting, tax, and regulatory obligations;
• to protect our rights, security, systems, users, and business interests.

Where Swiss data protection law applies, we process personal data in accordance with the Swiss Federal Act on Data Protection.

Where the EU General Data Protection Regulation applies, the legal basis may include:

• your consent;
• the performance of a contract or pre-contractual steps;
• compliance with legal obligations;
• our legitimate interests, including communication, website security, business development, service delivery, and improvement of our website and services.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that took place before withdrawal.

When you submit the contact form, the data you provide is used to review and respond to your inquiry.

Your message may be reviewed by members of SynerTech Labs SNC who are responsible for business, technical, consulting, product, or administrative matters.

Contact form submissions are processed through Formspree, which provides the technical infrastructure used to receive and transmit contact form messages. When you submit the contact form, Formspree may process the information entered in the form as well as technical metadata such as IP address, browser type, domain name, access time, and referring website address, where necessary to provide, secure, and maintain the service.

Our website is hosted by Hostinger.

Hostinger may process technical data such as IP addresses, server logs, request metadata, and security logs in order to deliver the website, maintain technical stability, and protect the website against misuse, attacks, and technical errors.

We do not currently use analytics tools.

No analytics cookies or tracking tools are currently used to measure visitor behaviour on the website.

Our website may link to external websites or services, including product websites, social media pages, partner websites, or third-party tools.

Third-party websites are responsible for their own privacy practices. We recommend reviewing their privacy policies before using them.

External links currently shown on or from the website may include:

• LinkedIn;
• GoGym;
• IconFlowLabs;
• KitchenWhizz;
• other product, partner, or project websites.

We may disclose personal data to the following categories of recipients where necessary:

• hosting and infrastructure providers, including Hostinger;
• contact-form service providers, including Formspree;
• email and communication providers;
• IT, security, and maintenance providers;
• accounting, tax, legal, or administrative service providers;
• banks and payment providers, where relevant;
• public authorities, courts, or regulators where legally required;
• business partners or contractors where needed for a project and legally permitted.

We do not sell personal data.

Personal data may be processed in Switzerland, the European Economic Area, the United Kingdom, the United States, or other countries depending on the service providers used.

In particular, contact form submissions are processed through Formspree and may be processed outside Switzerland. Website hosting and technical infrastructure are provided by Hostinger, whose available server locations may include Switzerland-adjacent or international locations depending on the selected hosting plan and configuration.

If personal data is transferred to a country that does not provide an adequate level of data protection, we take appropriate safeguards where required, such as contractual protections, standard data protection clauses, provider assessments, or other legally recognised mechanisms.

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Typical retention periods are:

• contact form inquiries: up to 24 months after the last interaction, unless a business relationship follows;
• business correspondence: for as long as needed for the business relationship and legal documentation;
• contract, accounting, tax, and invoice records: for the period required by applicable law;
• technical logs: for a limited period necessary for security, troubleshooting, and website operation.

We may retain data longer where required to establish, exercise, or defend legal claims.

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure infrastructure, encrypted connections, backups, provider security measures, and internal restrictions on who can access personal data.

No website, email system, or internet transmission is completely secure. We therefore cannot guarantee absolute security.

Depending on the applicable law and circumstances, you may have the right to:

• request information about the personal data we process about you;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of personal data;
• object to certain processing;
• request restriction of processing;
• request data portability, where applicable;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data protection authority.

In Switzerland, the competent authority is the Federal Data Protection and Information Commissioner.

To exercise your rights, contact us at:

info@synertech-labs.ch

We may need to verify your identity before responding to a request.

We do not use personal data collected through this website for automated decisions that produce legal effects or similarly significant effects on individuals.

Our website and services are intended for business and professional audiences. They are not directed at children.

If we become aware that we have collected personal data from a child without appropriate authorisation, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version published on this website applies.

For questions about this Privacy Policy or our processing of personal data, contact:

SynerTech Labs SNC
c/o Thomas Lerch
Rue Saint-Maurice 5
2852 Courtételle
Switzerland

Email: info@synertech-labs.ch
Phone: +41 79 886 91 31